1) WHAT IS BACK ALLEY FURNITURE & WHAT DO YOU DO?
We are a North-Dallas based custom upholstery shop. We focus on resorting and upholstering. We also perform furniture repairs and are able to build custom furniture to customer specs.
2) DO YOU HAVE A BRICK & MORTAR STORE FRONT?
Absolutely. Our store is located at 13720 Midway Rd, Suite 105, Dallas, TX 75244. This location serves as our main showroom and where our customers can drop off and pickup custom project pieces. Here is our landing page with information about our store hours, address, etc.
3) WHY ARE YOUR HOURS SO LIMITED?
We are a small boutique shop and in order to keep our overhead costs down to maintain faster turnaround/lead times and to provide competitive pricing, we have chosen to limit our set store hours. However, we are ALWAYS flexible to meet by appointment to meet on Saturdays or Sundays as needed. We try to accommodate to the best of our ability to meet our customers' schedules. So if you aren't able to make it by our store to shop, browse, or dropoff/pickup a piece we have reupholstered for you during our normal business house, please reach out to us and we'll figure out a good day and time!
4) DO YOU UPHOLSTERY IN-HOUSE OR IS IT OUT-SOURCED?
All of our upholstery is done in-house by our talented group of experienced upholsterers. If we are not able to handle a particular project, we will let you know up front and not outsource any upholstery work.
5) WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major forms of payment - cash, check, credit/debit.
6) WHAT DO YOU NOT OFFER SERVICES FOR?
It is best to determine this after discussions with us because there are many projects we are able to provide creative solutions for.
7)TIME FRAME CAN WE EXPECT FOR A CUSTOM PROJECT?
Lead time can certainly depend on various different factors such as our workload and project queue at any given time, the size/complexity of a piece, the number of pieces, etc, but we typically turnaround pieces between 1 and 3 weeks, max.
8) I AM UNHAPPY WITH THE WORK BACK ALLEY HAS DONE. HOW DO I GET THIS ADDRESSED?
We take great pride in the work and craftsmanship that we do/offer, but will not shy from the fact that we are not perfect...though we do strive to be! There will be, on rare occasions, imperfections in our work. We ask that you contact us directly and give us the opportunity to resolve any issues. If the issue was an oversight on our part or due to a lack of craftsmanship, we will have it addressed ASAP at no additional cost.
9) WHAT DO YOU HAVE CURRENTLY AVAILABLE?
Our available inventory can be found here. However, we sell pieces and get in new pieces quite frequently, so please check back with our inventory daily to keep up to date with what is available! Pieces in our "Affordable Finds" section are items that we sell directly from the wholesaler, so these are items we can re-order at any given time. Lead time to get these in is 2 to 3 weeks.
10) I AM LOOKING FOR A PARTICULAR PIECE. CAN YOU FIND IT FOR ME?
Unfortunately we do not have the capacity to do specific searches for customers. What we get in is what we have! Our inventory is constantly changing and the pieces we have available at any given time can be found here.
11) I OWN A FURNITURE PIECE THAT I NEED TO HAVE REDONE. CAN YOU REUPHOLSTER IT FOR ME?
Yes absolutely! That is what we do! To receive a quote on an item you own, please follow the instructions on this page.
12) CAN YOU RENT OUT ANY OF YOUR PIECES (ie. FOR A WEDDING OR PHOTOSHOOT)?
We are so sorry, but unfortunately that is not our business and only offer our pieces for sale only. If you are looking to rent an upholstered piece, we can recommend a great company in Grapevine called Rent My Dust - www.rentmydust.com.
13) DO YOU SELL FABRIC?
We sell limited fabrics for special order. Our upholstery quotes will always include an approximation of the required fabric needed for your particular project. You can find an extensive list of recommended upholstery fabric stores here. Cutting Corners is directly behind our store, FYI.
14) DO YOU PAINT OR STAIN FURNITURE? CAN YOU REFINISH A WOOD PIECE I OWN?
We offer limited staining and painting mainly glossy, semi-gloss, or flat paint finishes in select colors - black, white, and cream...and this is for the exposed wood on an upholstered piece.
15) DO YOU BARTER/TRADE FOR CREDIT TOWARDS ITEM(S) OR UPHOLSTERY WORK?
We are very selective in the pieces that we bring into our inventory and are limited in our budget for pieces that will need to be reupholstered. It never hurts to make a proposal, however. The worst we could possibly say would be "no thank you".
16) I WOULD LOVE TO LEARN HOW TO UPHOLSTER. DO YOU OFFER CLASSES OR INTERNSHIPS?
Unfortunately we do not have the capacity to teach the trade or offer internships or apprenticeships (paid or unpaid) at the moment. Due to liability reasons, we do not allow any customers or patrons near or around our workspace(s).
17) WHAT IS YOUR RETURN POLICY?
Please note that all sales are final. We ask that any customer purchasing an already reupholstered piece from us at any of our locations carefully inspect and test a piece before they purchase it and take it home. We are not held liable for any damages that occur after a piece has been paid for and leaves the doors of our store. As for customers that have used us strictly for upholstery services, we ask that you carefully inspect an item before taking it home with you. Should you notice any issues after-the-fact, please let us know immediately and we will do all in our power to address the issue as soon as possible.
18) DO YOU PURCHASE ITEMS OR ACCEPT DONATIONS?
We do purchase items, but are limited in what we are able to offer due to the nature of our business being to re-sell. We are also very particular about the style and type of piece we bring into our inventory. Please email us a picture of what you are looking to sell or donate to email@example.com.
19) DO YOU OFFER SHIPPING FOR YOUR ITEMS?
Great news! We are now selling our finish upholstered products on a website called "Chairish" (www.chairish.com), where they have turn-key white glove shipping to anywhere in the continental US. Unfortunately the site is not built like Etsy where you can shop the full inventory for a specific shop owner, but if you are interested in any particular item in our SHOP section, please let us know and we will send you a direct link to our posting on Chairish where you can make the purchase and arrange shipping options. Please note that purchasing our item through Chairish will be more expensive due to the built-in overhead costs we have with the company and the shipping you will need to pay. But if you don't live in Dallas, TX and would love to purchase a piece of ours, this is the best (and so far only) option!
20) DO YOU BUILD CUSTOM FURNITURE?
We do! It depends on the piece(s) you are looking to build. Send us a picture of what you are thinking of having built and we can let you know whether or not we can accommodate, as well as offer pricing.
21) DO YOU PICKUP AND/OR DELIVER?
We sure do. Let us know what piece or pieces you're looking to have picked up, your address for pickup and delivery, and we can quote you a price for transport.
22) I DID NOT SEE AN FAQ THAT ANSWERS MY QUESTION. HOW CAN I GET AN ANSWER?
Please send us an email to firstname.lastname@example.org!